Terms of Use

Our goal at Visuelle Photography is your complete satisfaction with your purchase. 

In the case of camera failure, inclement weather, or any other unseen incident that prevents Visuelle Photography from shooting on a scheduled date,  the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed when the booking was made. 

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Visuelle Photography has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e. the buyer selected and paid for the photo then Visuelle Photography sent the buyer the correct photograph) it is then considered non- refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Visuelle Photography, before receiving the "incorrect" photograph. Refunds will NOT be given due to "not liking a photo", selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Visuelle Photography will send the correct photo to the buyer free of charge. 

Any questions regarding this policy please email bookings@visuellephotography.com

Refund/ Exchange policy for custom albums and photo books. 

Due to the custom pre-designed nature of these services, there are NO REFUNDS on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. 

Policies

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Visuelle Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. Prints and products arrive 3- 4 weeks after payment is received. Albums take up to 6 weeks as they are custom designed and handmade. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion. 

Please make your selection carefully before ordering and if you have any questions please email us at bookings@visuellephotography.com